Politique de remboursement

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Return & Refund Policy | ShakaPure

Last updated: October 15, 2025

At ShakaPure, your satisfaction is our top priority.
If you’re not completely happy with your purchase, we’re here to make it right.

1. Returns

You have 15 days from the date you received your order to request a return.

To qualify for a return:

  • The item must be unused, unworn, and in its original packaging.

  • Proof of purchase (order confirmation or receipt) is required.

Non-returnable items include:

  • Gift cards

  • Final sale or clearance products

  • Personalized or custom-made items

2. How to Start a Return

To start your return, please contact our support team at support@shakapure.com and include:

  • Your order number

  • The reason for your return

  • Photos (if the item is damaged or defective)

Once your return request is approved, we’ll provide detailed instructions and the return shipping address.

Note: Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.

3. Refunds

After we receive and inspect your returned item, we’ll notify you whether your refund has been approved or rejected.

If approved:

  • Your refund will be processed to your original payment method within 5–10 business days.

If you haven’t received your refund after 10 business days, please check with your bank or credit card provider before contacting us.

4. Exchanges

If you’d like to exchange an item (for a different size, color, or style), we recommend returning your original purchase and placing a new order once your refund is processed.

5. Damaged or Defective Items

If your item arrives damaged or you receive the wrong product, contact us immediately at support@shakapure.com.
We’ll replace or refund your order at no extra cost to you.

6. Contact Us

For any questions about our Return & Refund Policy, please reach out to us:

📧 support@shakapure.com
🌐 www.shakapure.com

SEO Meta Description (for your website editor):

Learn about ShakaPure’s Return & Refund Policy. Enjoy 30-day easy returns, secure refunds, and dedicated customer support for all purchases at ShakaPure.com.